Refund Policy

Fillinx Technologies Inc. provides professional and customized digital services including consulting, software development, and AI engineering solutions.

Due to the customized nature of services, outcomes, timelines, and deliverables may vary based on project complexity and client collaboration.

Refunds are reviewed on a case-by-case basis.

Clients may be eligible for partial refunds only when:

• Work has not yet commenced

• The Company is unable to deliver the agreed service

• A duplicate payment or billing error occurred

Refunds will generally not be provided for:

• Completed work or delivered milestones

• Strategy, consulting, discovery, or planning sessions

• Delays caused by lack of client communication, approvals, or materials

• Third-party software, subscriptions, licenses, APIs, hosting, or platform fees

• Change of mind after project initiation

For milestone-based projects:

• Payments made for completed milestones are non-refundable

• Remaining future milestones may be canceled according to contractual terms

Monthly retainers or recurring service plans renew according to agreed billing cycles unless canceled in advance.

Clients agree to contact us directly before initiating disputes or chargebacks with payment processors. Fraudulent or abusive chargebacks may result in permanent termination of services and legal recovery actions where applicable.

Approved refunds are typically processed within 5–10 business days depending on banking and payment providers.